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SUPPORT
Find vehicle manuals, tips, how-to instructions, and answers to common questions about vehicle and safety features.
TUTORIALS
Tap into the full potential of your Cadillac. Discover detailed user guides and step-by-step videos that cover features such as infotainment, Wireless Phone Charging,
myCADILLAC MOBILE APP
While you’re on the go, you’re in tune with your vehicle with the myCadillac Mobile App.
DISCOVER VEHICLE INFORMATION
Your complete satisfaction is important to us. Contact us today to learn more about new Cadillac vehicles, financial services and more.
CALL US
The following Cadillac call centers are available to help with questions and general feedback during the hours listed below.
FOR GENERAL ASSISTANCE
HOURS:
Monday–Friday: 8 a.m. to 9 p.m. ET
Saturday: 10 a.m. to 2 p.m. ET
Sunday: Closed
Phone Numbers:
Inside the U.S.: 800-333-4223
Inside Canada: 888-446-2000
International Inquiries: 905-644-4112
Make sure you have the following information available:
- Your Vehicle Identification Number (VIN)
- Dealership name and location
- Vehicle delivery date
- Current mileage
For the hearing and speech impaired, please call our Telecommunication Relay service at 711 for assistance.
FOR ROADSIDE ASSISTANCE
For help on the road, request Roadside Assistance
Gas-Powered Vehicles: 1-800-224-1400
Electric Vehicles (EV): 1-844-515-1420
Canadian Gas-Powered Vehicles: 1-800-882-1112
Canadian Electric Vehicles (EV): 1-844-637-1757
All lines available 24 hours.
FOR ASSISTANCE REGARDING YOUR CADILLAC ELECTRIC VEHICLES, CONTACT OUR EV CONCIERGE
HOURS:
Monday–Friday: 8 a.m. to 12 a.m. ET
Saturday–Sunday: 12 p.m. to 9 p.m. ET
Phone Numbers:
1-844 EVCADILLAC
1-844-382-2345
FOR ASSISTANCE WITH YOUR CADILLAC FINANCIAL ACCOUNT
HOURS:
Monday–Friday: 7 a.m. to 6 p.m. CT
Saturday: 9 a.m. to 1 p.m. CT
Sunday: Closed
Phone Number:
Cadillac Financial: 1-877-223-5893
FOR ASSISTANCE WITH MY CADILLAC REWARDS
HOURS:
Monday-Saturday: 9 a.m. to 8 p.m. ET
Sunday: Closed
Phone Number:
FOR ASSISTANCE WITH MY CADILLAC REWARDS® MASTERCARD®, GM BUSINESS™ MASTERCARD®, GM EXTENDED FAMILY™ MASTERCARD®, OR GM MASTERCARD®
HOURS:
Available 24/7
Phone Number:
SEND MAIL
Please mail your comments, questions or concerns to one of the following Customer Assistance Centers:
FOR GENERAL QUESTIONS AND COMMENTS
IN THE UNITED STATES
Cadillac Customer Assistance Center
P. O. Box 33169
Detroit, MI 48232-5169
IN CANADA
GM of Canada
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7, Canada
Mail Code 163-005
FOR AUTO PARTS WARRANTY QUESTIONS
INTERNATIONALLY
Certified Service Limited Lifetime
Parts Warranty
P. O. Box 441520
Detroit, MI 48232-5169
