FAQ

A Cadillac Protection Plan is the only coverage endorsed by Cadillac and backed by General Motors. It gives you coverage you can count on, with additional benefits on the road so you can drive confidently.

Yes! It’s easy to add additional Cadillac-endorsed, GM-backed coverage on top of your existing manufacturer’s limited warranty. With three (3) coverage options, customizable contract terms and deductibles, and coverage on up to 1,500 parts, you can help protect yourself from unexpected and potentially costly covered repairs. Plan coverage runs concurrently with any applicable manufacturer warranties. For more details and pricing information, talk to your dealer.

Find the level of protection that fits your lifestyle with Powertrain, Silver, and Platinum coverage options. You can also choose the term and deductible that works for you. Platinum coverage terms are available for up to 8 years or 100,000 miles, whichever comes first. The Cadillac Protection Plan covers up to 1,500 parts and components on your vehicle, depending on what plan you select. See your dealer for assistance in finding the right plan for you.  

You can purchase a Cadillac Protection Plan*, the only Protection Plan endorsed by Cadillac and backed by General Motors, at any participating dealer through their Finance & Insurance Office, either at the time of your vehicle purchase or within your manufacturer’s limited warranty period.  

Cadillac Protection Plans may be purchased after the time of vehicle sale if the vehicle is still within the manufacturer’s limited warranty period by at least 1,000 miles or 30 days prior to expiration, whichever comes first. Contact your selling dealer to discuss available plans, prices, and terms.

The term covered by the Cadillac Protection Plan begins on your contract purchase date and mileage (which may be subject to a waiting period) and ends at the mileage option you selected. This information can be found on your Vehicle Service Contract Agreement in the Protection Plan Agreement Information Section. Contact your selling dealer for questions regarding your plan and plan coverage.  

Choose from three (3) tiers of coverage, all endorsed by Cadillac and backed by General Motors. Platinum, Silver, and Powertrain plans offer terms up to 8 years or 100,000 miles, whichever comes first, and cover up to 1,500 parts and components. For more information on what’s covered under each plan, contact your nearest participating dealer. 

Yes, the Cadillac EV Protection Plan*, the only electric vehicle protection plan endorsed by Cadillac and backed by General Motors, is available on your new, pre-owned, or leased Cadillac electric vehicle. The EV Protection Plan provides additional protection above the manufacturer’s limited warranty. Choose your deductible and coverage terms up to 8 years or 100,000 miles, whichever comes first, on up to 1,500 parts. Contact your dealer to inquire about all Cadillac EV Protection Plans.

The first step is to contact the Claims Team at 833-959-0106 (Monday to Friday, 7 a.m. to 10 p.m., and Saturday, 8 a.m. to 7 p.m. ET). They are here to assist you in filing a claim and finding a licensed repair facility. Claims must be approved in advance, or the claim could be denied. Please have a copy of your Customer Agreement available.

You can cancel for a full refund of the Agreement Retail Price within thirty (30) days of the Agreement Purchase Date (or the expiration of any applicable Waiting Period) if no claims have been paid. Just provide the Administrator or Seller with written notice of your request to cancel, along with a current mileage statement. Please see your Agreement for complete cancellation rules or call 833-959-0106 for more information.

GAP Protection, endorsed by Cadillac and General Motors, offers terms of up to 8 years and is available for any finance amount on new or pre-owned vehicles at the time of purchase. There is no maximum dollar amount on covered losses that are waived and the plan includes a waiver for your primary insurance deductible up to $1,000*.

In the event of a total loss of the covered vehicle, Cadillac GAP Plus provides all the benefits of GAP and additionally provides you with a $1,000 credit at the selling dealer, to be applied exclusively toward the purchase of a replacement vehicle.

To initiate a GAP/GAP Plus claim, you should submit a written Waiver Benefit request or submit at least one of the required documents to the Administrator within 90 days of the insurance settlement date (or date of loss if there is no primary insurance). Customer can email documents or utilize the Administrator’s self-service GAP Portal found at sggap.com. The Waiver Benefit may be denied if the claim is not properly initiated within the time frame.

Coverage is cancellable for a full refund within 30 days. For cancellation after 30 days, a pro rata refund will be given, less any applicable cancellation fee, unless otherwise required by law. All refunds will be made to the financial institution/lender. Please see your Agreement for complete cancellation rules. 

GAP may be transferred within 30 days of the covered vehicle’s resale or lease assumption, subject to a $50 transfer fee. Please see your Agreement for complete transfer rules.

There are three coverage levels available for both new and used Cadillac electric vehicles. EV Pre-Paid Maintenance*, EV Pre-Paid Maintenance Plus, and EV Pre-Paid Maintenance Premium are all available to keep your vehicle running without the added worry of rising maintenance costs.

The first step is to contact the selling Dealer (listed on the first page of your Agreement). The Dealer will then initiate the claim process with the Administrator, which includes obtaining the required prior authorizations before performing any Covered Services.

If you would like to have your Covered Services performed by a service facility other than the selling Dealer, you can contact the Administrator directly during normal working hours at 833-959-0106. 

Your Pre-Paid Maintenance Plan can be transferred to another private party within 30 days of resale or lease assumption, subject to a $50 transfer fee. Please see your Agreement for complete transfer rules.

Pre-Paid Maintenance may be canceled for a full refund within the first 30 days without any maintenance services redeemed. If canceled after 30 days or after any maintenance services have been redeemed, you will receive a pro rata refund less any maintenance services redeemed and less a $50 processing fee, unless otherwise required by applicable law. Please see your Agreement for complete cancellation rules.

A covered road hazard is defined as damage that results from the tire or wheel’s contact with a pothole, debris (i.e., nails, glass, rocks, tree limbs, etc.), curb, or any other object or condition that is not normally found on a public roadway, that may prevent a tire from holding sufficient air or properly sealing to the wheel. See terms and conditions for limitations and exclusions.

The first step is to contact the Claims Team at 833-959-0106 (Monday to Friday, 7 a.m. to 10 p.m., and Saturday, 8 a.m. to 7 p.m. ET). They are here to assist you in filing a claim and finding a licensed repair facility. Claims must be approved in advance, or the claim could be denied. Please have a copy of your Customer Agreement handy. 

Tire & Wheel Protection may be transferred within 30 days of the covered vehicle’s resale or lease assumption, subject to a $50 transfer fee. Please see your Agreement for complete transfer rules. 

Tire & Wheel Protection is fully refundable within 30 days if no claims have been filed. After 30 days, or if a claim has been filed, you will receive a pro rata refund less claims paid (where permissible) and any applicable cancellation fees. Please see your Agreement for complete cancellation rules.